Earlier this year we put together a short survey specifically for our clients, which they could answer anonymously, with support from family members if needed.
The 5 questions covered some of the most important aspects of case management, and we asked our clients to give us a satisfaction rating for each area. We also invited them to leave any comments they wanted to add, either to expand on their answers or to feed back on anything they felt the survey didn’t cover.
We were thrilled with the overwhelmingly positive response we received!
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