Coronavirus Response Update

As the coronavirus situation continues to rapidly evolve, we want to take a moment to let you know what we at Rehab Without Walls are doing to make sure we are able to continue supporting our clients, many of whom have become increasingly reliant on us during this crisis.

First and foremost, our primary concern is the safety and welfare of our clients and staff.  We have taken steps to ensure that we keep up-to-date with guidance on social distancing, testing, self-isolation, and track and trace.

We are also extremely mindful of how important it has been, and continues to be, to look after our clients’ broader wellbeing at this time, and to continue their rehabilitation as consistently as possible.  We are working together as a team and with our wonderful network of therapists, care and support staff, and other service providers, and have found and implemented creative solutions to keep clients occupied, engaged, and positive, during this difficult time, as well as reducing feelings of isolation as much as possible.

Our Case Managers and Expert Witnesses

Our case management team all work remotely under normal circumstances, so they were already set up with resources and systems in place to continue to work from home.

We are successfully using video calls and conferencing to maintain face to face contact with clients and their families, to supervise support workers and carers, to continue to hold MDT meetings.

We have been keeping in-person meetings to an absolute minimum, whilst carefully observing social distancing guidelines.  Each visit is considered on an individual basis dependent upon a robust risk assessment.

We are continuing to review and update risk management procedures for our clients’ support workers and carers, and to provide the support and supplies that are needed for these key workers to continue to work safely.

Our expert witnesses are also now conducting assessments by video conferencing, which, with a bit of adjustment, has proved to be a very effective alternative to meeting in person during the time.

We are working hard, alongside clients, their families, lawyers, support staff and other professionals to identify and provide resources, equipment and technology that will help to keep our clients safe, connected and positive through this ever-changing period.

Many of the therapists with whom we are working not only provide safe face to face sessions, but also offer virtual sessions for clients where appropriate.  We are encouraging and supporting them to do this, as well as thinking creatively about other activities we can help clients get involved in.

Our clinical management structure and virtual filing systems mean that, should any of our team be unavailable, another case manager will be able to step in and provide cover, as is our usual practice.

RWW Head Office

The RWW office is now open with a skeleton staff who are following the “Hands, Face, Space” protocols.

Some of our administration and finance teams continue to work from home.  We have made sure that they are all set up to work remotely and keep up their fantastic work.

If you need to reach one of the RWW team, please ring 01908 560041 or email and we will get back to you as soon as possible.