Our Case Managers and Expert Witnesses
Our case management team all work remotely under normal circumstances, so they were already set up with resources and systems in place to continue to work from home.
We are successfully using video calls and conferencing to maintain face to face contact with clients and their families, to supervise support workers and carers, to continue to hold MDT meetings.
We have been keeping in-person meetings to an absolute minimum, whilst carefully observing social distancing guidelines. Each visit is considered on an individual basis dependent upon a robust risk assessment.
We are continuing to review and update risk management procedures for our clients’ support workers and carers, and to provide the support and supplies that are needed for these key workers to continue to work safely.
Our expert witnesses are also now conducting assessments by video conferencing, which, with a bit of adjustment, has proved to be a very effective alternative to meeting in person during the time.
We are working hard, alongside clients, their families, lawyers, support staff and other professionals to identify and provide resources, equipment and technology that will help to keep our clients safe, connected and positive through this ever-changing period.
Many of the therapists with whom we are working not only provide safe face to face sessions, but also offer virtual sessions for clients where appropriate. We are encouraging and supporting them to do this, as well as thinking creatively about other activities we can help clients get involved in.
Our clinical management structure and virtual filing systems mean that, should any of our team be unavailable, another case manager will be able to step in and provide cover, as is our usual practice.