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Our People

Introducing our nationwide team of Case Managers

Our case managers...

Our case managers have a wealth of experience working with adults and children with brain injury (including cerebral palsy), spinal injury and a wide range of other neurological and physical conditions and associated issues, in many different circumstances.

We know that no two people are the same and our whole team is committed to doing ‘whatever it takes’ to find the best approach to meet the needs of each individual client, in their own unique situation.

Click on a region of the map to see our case managers in that location.
– or use the green filter buttons underneath.

Stockport

Chris says:
"What I like about this role is the great potential we have as case managers to have a really positive impact on someone's life."

Chris Hulbert

Case Manager

Stockport

View CV

Milton Keynes

"Your intervention has set P on a path that both myself and the client are confident about and already we are seeing a notable step change in her progression.”
- Solicitor

Claire Dowling

Case Manager

Milton Keynes

View CV

Cheltenham

"All this has been achieved through Gill's tireless work and dedication."
- Financial Deputy

Gill Dunn

Case Manager

Cheltenham

View CV

Bedford

"I have been hugely impressed with Joyce's approach and the way she has managed a very difficult case."
- Solicitor

Joyce Tavengwa

Case Manager

Bedford

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Colchester

“Thank you for embarking on this journey with us and our son. You have been a tremendous help to us and we really appreciate all you have done and continue to do.”
- Client’s parents

Jude Goody

Senior Case Manager, Expert Witness & Mental Capacity Assessor

Colchester

View CV

Bedford

“You are my voice when I can’t explain fully how I feel or have felt and I know you are totally with me, which means so much.”
- Client

Julie Day

Case Manager & Mental Capacity Assessor

Bedford

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Newcastle-upon-Tyne

“It has been great to work with a case manager who knows their trade so well and is sensible and realistic in their approach.”
- Occupational Therapist

Julie Roberts

Case Manager

Newcastle-upon-Tyne

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Lichfield

Kate is a fantastic case manager who shows empathy to her clients as well as a professional “can do” attitude. She goes the extra mile to develop a rapport with her clients. I would feel confident in recommending her to other clients."
- Financial Deputy

Kate Lewis

Senior Case Manager

Lichfield

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Manchester

Kelly says:
“I wanted to become a case manager so I could be part of a person’s whole journey and not just when they are in crisis; to be there to support them throughout all aspects of their life.”

Kelly Leonard

Case Manager

Manchester

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Sandhurst

“Lucy is an outstanding Case Manager. She is methodical and very organised and an excellent communicator. Lucy has set goals in complex areas of employment and education and has achieved results.”
- Financial Deputy

Lucy Wood

Case Manager

Sandhurst

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Leicester

“You’re the best!”
- Client

“Thank you for your support and expertise”
- Client’s wife

Lynn Goodall

Case Manager & Mental Capacity Assessor

Leicester

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Witney

Pam says:
“My proudest moment was introducing a therapy team for my client which enabled them to sit out and leave the room, having remained in bed for a number of years.”

Pam Clarke

Case Manager

Witney

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Widnes

“Please arrange for Rachel to be cloned at least twice. Good case management makes such a difference and turns difficult cases into settled ones!”
- Solicitor

Rachel Gannon

Case Manager

Widnes

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Bury

“Steve is a very knowledgeable and approachable case manager. He is directional when needed, but at the same time displaying the correct amount of empathy.”
- Financial Deputy

Steve Pimm

Senior Case Manager, Expert Witness & Mental Capacity Assessor

Bury

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Grantham

“Sue handled this difficult case with skill and sensitivity. I would welcome the chance to work with her again.”
- Financial Deputy

Sue Warrell

Case Manager

Grantham

View CV

Chorley

“Tony is one of the best case managers I have worked with. Great insight, lots of humour and patience, great empathy, nothing missed, diplomatic, really caring, goes the extra mile. When the claim settles I feel I can leave my client in safe hands.”
- Solicitor

Tony Finnigan

Senior Case Manager

Chorley

View CV

Bury

Diane says:
“The best thing about my job is seeing the difference that good support workers make in the rehabilitation of the clients they work with.”

Diane Holden

Associate Case Manager

Bury

View CV

Meet our Management & Key Contacts…

Head Office

Neil is a founder of Rehab Without Walls.
His unique combined experience as a neuropsychologist and the manager of a community case management service informs our highly-commended risk management processes and the induction and ongoing development of our case management team.
He also oversees our Mental Capacity Assessment team.

Dr Neil Brooks

Director and Consultant Neuropsychologist

Head Office

Cathy is a founder of Rehab Without Walls.
Having worked for many years as a case manager, as well as an expert witness, she oversees our clinical services, providing training, supervision and advice to our case managers.
Cathy also heads up our growing Care & Case Management expert witness service.

Cathy Johnson

Director and Care & Case Management Expert

Head Office

Melanie is responsible for the day to day operations at Rehab Without Walls.
She is our registered manager with CQC and oversees our quality assurance processes, HR and ongoing business development.
Melanie is the point of contact for enquiries about case management positions and complaints.

Melanie Bristow

Director of Operations

Head Office

Sue is PA to Melanie Bristow and is the first point of contact for new case management referrals.

Sue Patey

Case Management Referrals

Head Office

Lorraine is PA to Neil Brooks and Cathy Johnson and is the first point of contact for referrals to our expert witness services.

Lorraine Phipps

Expert Referrals

Head Office

Claire is our Marketing & PR Manager and is the point of contact for enquiries about media, conferences and events and training sessions offered by our team.

Claire Baxter

Marketing & PR

Head Office

Janet is our Bookkeeper and heads up our in-house finance team. She is the point of contact for billing enquiries.

Janet Hawkins

Finance