Marisol Stoneham


Based in:        Leeds

Background:   Occupational Therapy

Joined RWW:  November 2017


Marisol has joined our case management team this month, bringing with her 9 years of experience as an occupational therapist, both in hospitals and in the community, working with patients in neurology, orthopaedics, elderly medicine, transitional care, accident and emergency, community rehabilitation and forensic mental health.

What made you want to be a case manager?

Case management was first mentioned to me by a colleague who had made the move from occupational therapy to case management and felt it would suit my skills and interests. It was mentioned so many times I thought I had better look into it!

During my career as an occupational therapist, I have always been drawn to complex cases that have required careful coordination and creative thinking, and have always wanted to push the boundaries of my role to achieve more for my clients. After researching case management further, I realised that it would be the perfect role for me to utilise my strengths and passion to support clients with complex needs.

What gives you the greatest job satisfaction?

I think the most rewarding aspect of the job is seeing people achieve their goals and knowing you have played a key part. I also feel a sense of pride when I am able to provide support to clients and their families during challenging periods of their lives.

How do you like to spend your spare time?

Most of my spare time is spent with my daughter, husband and very hyper-active dog! We are keen walkers and enjoy visiting the North Yorkshire coast. I love to go horse-riding when time allows and help out at the local Riding for the Disabled group when I get the opportunity. I’m also a keen reader and love to curl up on the sofa with a good book and a cup of tea.

What would you choose as your specialist subject on Mastermind?

That’s a tricky one! I think it would be a close call between “the characteristics of the Cockapoo dog breed” and “the top 10 tea rooms in Yorkshire”!

And finally… what’s your superpower?

My family describe me as a bit of a Mary Poppins – I am able to magic things out of thin air, I’m always cheerful, can do a hundred things at once and have been know to enjoy a spoonful of sugar!

See Marisol’s CV

We’re very pleased to announce that, following a successful peer review, Tony Finnigan, based in Preston, has been awarded Advanced Membership of BABICM (the British Association of Brain Injury Case Managers).

One of our team of senior case managers, Tony has a background in social work, with extensive experience in safeguarding and coordinating community rehabilitation for adults and children with acquired brain injury, cerebral palsy, learning disability and mental health issues.

During his time at Rehab Without Walls, Tony has built a solid reputation for managing complex cases with skill and diplomacy.

“Tony is one of the best case managers I have worked with. Great insight, lots of humour and patience, great empathy with client and family, nothing missed, diplomatic, really caring, goes the extra mile. When the claim settles, I feel I can leave my client in safe hands with him.”
Solicitor, 2015

Congratulations Tony!

Lucy Wood


 Based in:        Bracknell, Berkshire

Background:   Speech & Language Therapy

Joined RWW:  September 2017


In her previous roles, Lucy has worked with adults with acquired brain injury and long-term neurological conditions. She is experienced at assessing needs, managing budgets, setting person-centred goals and devising plans to help clients achieve them.

As a student, Lucy developed an interest in brain injury, working with Headway to undertake focus groups and research the experience of unpaid carers, in particular in the transition from hospital to home.

What made you want to be a case manager?

Case management was first introduced to me by a friend who had made the move from physiotherapy to case management some years ago. Conversations with him, my own research and relating my own work experiences to case management then heightened my interest. I could see how beneficial case management could be, and I was aware that my strongest skills are in organisation, communication and problem solving, which I felt lent themselves well to the role. I found while working as a speech and language therapist that I always wanted to push the boundaries of my role and do more for my clients, and therefore decided to take the step into case management where I would be able to pursue that.

What gives you the greatest job satisfaction?

I’m sure this is what everyone says, but knowing that I’ve done my job to the best of my ability. Being able to feel that I’ve worked hard and had a positive impact on the people I’ve worked with gives me a real sense of achievement and job satisfaction. I enjoy a challenge and feel very accomplished if I’m able to succeed and overcome any obstacles along the way.

How do you like to spend your spare time?

The obvious answer is spending time with my family, friends and cat! I’m also a real film addict and I really like crafts, particularly sewing/dressmaking as it helps me to switch my (overactive) mind off for a while and focus only on what I’m doing. I am a member of a social group for women aged 18-45 called ‘Ladies’ Circle’ and somehow ended up being their treasurer. We meet fortnightly and do lots of interesting activities and volunteering. So far this year activities have included graffiti art, belly dancing, an aqua inflatable assault course and swinging around on a trapeze! I also have a real sweet tooth so to compensate for that I exercise a lot so I can both have my cake and eat it!

What would you choose as your specialist subject on Mastermind?

As much as I would like to pretend that it would be something incredibly intelligent, it would actually probably be something like ‘Disney characters’! If I had to pick a clever option it would probably be related to history, perhaps ‘The wives of Henry VIII’.

And finally… what’s your superpower?

I’m known for picking up song lyrics very quickly, and I’m always joking that if I retained other facts in the same way as I seem to be able to retain song lyrics, I’d be a genius! So my superpower would be being able to name and sing along to any song I hear. I’m not sure how useful that power would be, but at least it’s entertaining!

See Lucy’s CV

Helping a client make big life changes

By Gill Dunn, Case Manager, Cheltenham

I am always asked ‘What does a case manager do?’ I have to stop and think, ‘what do I do?’ as every day is different, but I suppose the short answer is ‘whatever it takes’!

I recently gave a presentation and this same question came up. In response, I quoted the ‘Case Manager’s Creed’. If you are thinking of becoming a case manager you should read it – it says it all. Before writing this article I read the creed again and realised I could tick every box, especially in the last 7 months…

Towards the end of last year, I saw one of my clients ‘going downhill’ and becoming increasingly frail, but refusing help. This is not unusual, especially when someone has been so independent in their own home, and as a case manager my role was to be caring, supportive and understanding of my client’s wishes, feelings and frustration, as it became evident he was no longer able to live on his own.  I could see he was not looking after himself, but as any case manager knows, mental capacity is one of the first things to be determined, before diplomatically trying to ‘persuade’ the client to reconsider their living situation. My client did have capacity in this area and wished to remain at home without help. Unfortunately, an incident shortly before Christmas resulted in him being hospitalised and unable to return home.

This is when I had to become assertive, or ‘bossy’, as my friends would say. I came straight to the point, explaining to him why he should not (or, to be honest, could not) go home and, to my surprise, he agreed. He didn’t want to go back home and understood that he needed support. At this point I had to put my thinking cap on… Where do we go from here? What would I do if this was a family member?

My immediate priority was to find a safe and caring respite placement, where he could have his privacy and enjoy a nice Christmas, while at the same time thinking about his future. Prior to his hospitalisation, my client’s deputy and I had both (very diplomatically) suggested downsizing and moving to a retirement flat, where he would still have his independence, but with support. He wasn’t interested.

I put the idea to him again when he moved into his respite placement. This time he agreed to the idea, so I got ‘on the case’! After looking at several flats in the retirement complex, we finally agreed on one, all the time keeping my client up to date, involving him as much as possible and keeping his family in the loop, as they were happy for me to manage it all.

It was then that the true “whatever it takes” nature of the case management role came into full effect.  I became a buyer and seller, interior designer, personal shopper, house clearer, liaison officer, carer, transporter, finder of painters, electricians, a handyman, equipment, therapists… the list goes on and on and I am sure I have forgotten a lot of what I did and continue to do.

I was determined to have the flat all set up, so that when he walked in the door for the first time it would feel like home. For a month I ran around like a headless chicken, buying furniture, buying the equipment the OT had recommended, having the rooms painted in the colours he chose, introducing a physiotherapist to help with his mobility, arranging for an automatic front door and automatic lights to be fitted and getting aids and adaptations in place, so my client could be as independent as possible.

Lastly, but crucially, I introduced the support team. The team already worked at the retirement complex and had supported individuals with brain injury, so they understood my client’s needs, which did make life a bit easier.

By the time my client moved into his flat in the spring, everything was in place and ready for him, and I’m delighted to say that we have now reached a stage where he is settled, happy and healthy.

Finally, even though we don’t do this job for praise or glory, it’s nice to know people appreciate what you have done. My client’s family thanked the ‘team’ involved which made me smile as the team was ‘me’, but my client’s deputy made me smile even more when he said –

As you recognise, all this has been achieved through Gill’s tireless work and dedication.

Whatever it takes!!

Do you want an exciting new challenge? We are looking for experienced clinical professionals in the North West, North East and East of England to join our nationwide team of case managers.

We pride ourselves on our reputation for providing the highest quality case management service and we are looking for a highly motivated and enthusiastic case managers who share that commitment, to join our dynamic interdisciplinary team.

Read our Case Manager Job Profile and contact us for more information

Congratulations to Steve Pimm on becoming a BABICM Advanced Member!

We’re delighted to announce that following a successful peer review, Steve Pimm, our Senior Case Manager based in Bury, has been awarded Advanced Membership of BABICM (the British Association of Brain Injury Case Managers).

Steve, who celebrates his 5th anniversary with Rehab Without Walls this month, is a physiotherapist by background, with over 20 years’ experience working in the field of brain injury.

In a recent survey, one client’s deputy commented;

Steve is a very knowledgeable and approachable case manager. I have recommended his services to colleagues. Steve is directional when needed, but at the same time displaying the correct amount of empathy.

Congratulations Steve, and Happy Anniversary!

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